Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Top Sports Betting Sites. We research and compare online sportsbooks that accept Canadian bettors, and reader messages — corrections, disputed bonus terms, slow payouts, missing markets — are one of the main reasons our rankings change. Email us at [email protected] and a person will read it.
What to include so we can actually help
Most enquiries we can resolve quickly come with a few details attached. Before you hit send, it helps to include:
- The sportsbook name and, if relevant, the exact promotion you are asking about.
- Your province or territory — availability, payment options and minimum age differ across Canada, and the answer often depends on where you are.
- Dates and amounts in C$ if the issue involves a deposit, withdrawal or bonus balance.
- What you have already tried — whether you contacted the operator's own support, and what they told you.
- Screenshots or the wording you were shown, particularly for rollover terms that seem to differ from what was advertised.
We aim to reply within two business days. Complex cases involving payout disputes can take longer because we verify what we can before responding.
What we can help with, and what we cannot
Being blunt about this saves everyone time.
| We can help with | We cannot help with |
|---|---|
| Correcting outdated bonus terms, odds descriptions or banking details on our pages | Accessing, unlocking or closing your account at any sportsbook |
| Explaining how rollover, wagering requirements or reduced juice work in plain terms | Releasing a withheld withdrawal or overturning a KYC decision |
| Pointing you to the operator's own support channel and escalation route | Giving betting tips, picks or anything resembling financial advice |
| Feedback on our review methodology and ranking criteria | Confirming whether a specific bet will settle a particular way |
| Media, partnership and advertising enquiries | Providing legal advice on provincial gambling rules |
How we make money, stated plainly
Some of the sportsbooks listed on this site pay us a commission when a reader signs up through our links. That funds the research. It does not buy a position: ratings and rank order are set editorially, and a brand that pays nothing can outrank one that pays well. If you think a listing reads like an advert rather than an assessment, tell us and we will look at it again.
Reader questions about specific sportsbooks
A large share of the mail we get is about a handful of operators. Here is the context we usually give, along with the limitation we would want you to know before you write in.
Instant Casino
Our highest-rated listing at 10.0, and the one readers most often ask about because of the combo-bet promotion: up to 40% extra on combo bets. Questions we can answer include how the extra is calculated across legs, what minimum odds each selection needs, and whether the boost pays as cash or as a bonus balance subject to rollover — check the operator's current terms, as promotional conditions change and caps apply. The common frustration readers report is that a boost of this type only rewards multi-leg slips, so if you mostly play single moneylines or point spreads on NHL and NFL, the headline number will rarely be worth much to you.
Ivibet
Rated 9.9, and it draws questions for a specific reason: the sport bonus is advertised up to €150 rather than in Canadian dollars. Readers write to ask what that means at deposit time. Where a Canadian dollar option is offered, use it — otherwise the bonus ceiling converts, and conversion spreads can quietly cost you. Check the wagering requirement, the qualifying odds and the expiry window against the C$ amount you actually intend to deposit. That currency mismatch is the limitation worth flagging up front.
Betninja
Rated 9.7, with a welcome offer up to $2,500 plus 100 free spins. The queries here are almost always about the split: a package that combines a sportsbook match with casino free spins usually attaches different wagering terms to each part, and the spins often carry their own expiry and maximum-conversion cap. The maximum figure also assumes a deposit most bettors will never make, so treat the headline as a ceiling, not an expectation. Confirm which part of the bonus your hockey or soccer wagers actually clear before you deposit.
Where the rest sit
Other listings draw fewer but more specific questions. Skycrown (9.5) is asked about mainly for its 450% welcome bonus and the rollover attached to a multiplier that size. 5bet (9.3) is the one offer quoted natively in Canadian dollars — C$45 in free bets for C$30 — which readers find easier to evaluate, though free-bet stakes are typically not returned with winnings. WSM Casino (9.1) generates questions about its 200% deposit bonus up to $25,000 plus 50 free spins, DisCasino (8.9) about its 200% up to 10,000 USDT with 10% cashback, and CoinPoker (8.9) about combo-bet boosts of up to 40%. VegasHero (8.6) offers 100% up to 200 USDT and Wintino (8.5) 100% up to $150. Where an offer is denominated in USDT, you are dealing with a crypto-funded balance — ask us and we will explain what that changes about deposits and cashouts.
Payment, payout and cost questions
Nothing on this site costs you anything to read. The cost of taking part sits entirely with the sportsbook: your deposit, and whatever a bonus requires you to wager before a balance becomes withdrawable. When you write to us about money, tell us which method you used, because the answers differ sharply.
- Interac and Canadian bank cards — the familiar route for C$ deposits. Card deposits usually land immediately; withdrawals back to a card or bank account are the slowest option and are the ones most often held up by verification.
- Bank wire and money transfer — used for larger sums and higher payout limits, generally with the longest processing times and the greatest likelihood of a fee at one end or the other.
- Cryptocurrency — typically the fastest payouts once an account is verified, but you carry network fees and price movement, and a USDT-denominated bonus keeps your balance outside C$.
- Vouchers and player transfers — available at some operators for deposits; they rarely work as a withdrawal route, so plan a second method before you fund an account this way.
We do not publish guaranteed payout times. Advertised speeds are the operator's claim, and real timing depends on your KYC status, withdrawal limits and whether a bonus is still in play. Always check the current fee schedule and minimum and maximum withdrawal amounts on the operator's own banking page before you commit.
Questions about markets and live betting
If you are writing to ask whether a site covers what you bet, tell us the sport and the bet type. The categories we assess against are:
- North American leagues — NHL, NFL, NBA and MLB, priced as moneylines, point spreads and totals.
- Soccer — domestic Canadian, European and international competitions, usually the deepest market set on internationally licensed books.
- Combat sports and golf — MMA and golf, where depth varies a lot between operators and outrights matter more than match lines.
- Horse racing — served by a separate racebook at some sites rather than the main sportsbook, with its own rules and pricing.
- Parlays, same-game parlays and props — where combo boosts such as those at Instant Casino and CoinPoker apply, and where correlation rules decide what can be combined.
- Futures and live in-play betting — in-play depth, cash-out availability and bet-acceptance delays are among the most common things readers ask us to verify.
The casino side of these brands
Most of the operators listed here run a casino alongside the sportsbook — slots, table games and live-dealer rooms — and several of the welcome packages above mix sports credit with free spins. That matters for two reasons: casino wagering usually clears bonus requirements at a different rate than sports wagering, and a shared wallet can mean a sports bonus is consumed by casino play without you noticing. Some also run poker. If your question is about the casino side rather than the betting side, say so, and if you are researching operators outside self-exclusion schemes, our rundown of non-GamStop casino options covers that ground.
Eligibility, legality and responsible gambling
You must be of legal gambling age in your province or territory — 19 in most of Canada, 18 in Alberta, Manitoba and Quebec. The sportsbooks featured on this site accept players from across Canada and operate under international licences. They are not licensed by a Canadian provincial regulator, and an international licence is not an approval or endorsement by any Canadian government body. Provincially regulated options exist separately, and availability of any offshore site can vary by where you live.
Online sports betting sits in a legal grey area for Canadians using internationally licensed books: enforcement has historically targeted operators rather than individual bettors, but consumer protections differ from those attached to a provincial licence, and dispute resolution runs through the operator's licensing body rather than a Canadian authority. We cannot advise you on your own position — that is a question for a lawyer in your province.
If betting has stopped being entertainment, contact your provincial problem-gambling service or the Canada-wide support line. We will point you to the right resource if you ask, and we will never share your message with an operator.
How we assess the sportsbooks you are writing about
Our ratings come from documented research, not from testing accounts. We review odds and pricing on the markets Canadians actually bet, breadth of coverage, bonus terms read in full rather than from the banner, published banking options and limits including C$ and crypto routes, stated payout processes, licensing disclosures, security practices, support responsiveness and public track record on paying customers. Mobile browser and app performance factors in too. Commission does not affect scoring or rank order, and every listing carries at least one drawback we consider worth knowing.
Where we have no evidence, we say so rather than filling the gap. If you have first-hand experience that contradicts something we have published — especially on payout speed — that is exactly the kind of message that changes a rating.
Getting a faster answer
For anything touching your own account balance, the operator's own support is the first stop and usually the only one that can act. Write to us second, with what they said. For everything else — a term that reads differently to how we described it, a market we claimed exists, a payout window that did not hold up — one clear email to [email protected] is enough to get it looked at. No pressure, no forms, and no need to sign up for anything to reach us.